Refund policy

Return & Refund Policy

Last Updated: September 9, 2026

At BabyNG, we want every order to arrive correctly and in good condition. If you experience an issue with your order, please contact us so we can review your request.

Refunds Are Subject to Approval

All refund, replacement, and return requests are subject to review and approval by BabyNG and, where applicable, our fulfillment partner. Submitting a request does not guarantee that a refund, replacement, or return will be approved.

Eligibility will be determined based on the circumstances of the order, shipping information, supporting evidence provided, and the conditions outlined in this policy.

Eligible Refund Requests

You may submit a refund or replacement request for qualifying issues such as:

Item received damaged or defective
Wrong product received
Wrong size, color, or variant sent compared with your order
Missing items or components
Package confirmed lost during transit
Product becomes unavailable before shipment
Other qualifying fulfillment or delivery issues

All claims remain subject to verification and approval.

Proof Required

To review your request, BabyNG may require:

Your order number
Clear photos of the product
Photos of the shipping package and label
Video showing the defect or damage
Measurements for size-related issues
Tracking or delivery information
Other reasonable evidence necessary to verify your claim

Failure to provide sufficient evidence may result in your request being declined.

Please keep the product and original packaging until your claim has been resolved.

Non-Refundable Situations

A refund will generally not be approved for:

Change of mind
Ordering the wrong product
Selecting the wrong size, color, or variant
Providing an incorrect or incomplete shipping address
Refusing or failing to claim a delivery
Products correctly delivered as ordered and without a qualifying defect
Claims without sufficient supporting evidence
Orders shown as successfully delivered by the carrier, unless otherwise required by applicable law
Issues resulting from misuse, improper handling, or normal wear and tear

Damaged, Defective, Wrong, or Missing Products

If your order arrives damaged, defective, incorrect, or incomplete, contact BabyNG as soon as possible.

Provide your order number and clear photos or videos showing the issue.

After reviewing your claim, BabyNG will notify you whether your refund or replacement request has been approved or declined.

Lost or Delayed Packages

If your package appears lost or significantly delayed, contact us so we can review the tracking information and investigate with our fulfillment and shipping partners.

A delayed shipment does not automatically qualify for a refund.

Any refund or replacement for a lost or delayed shipment is subject to investigation, eligibility requirements, and approval.

Returns

Do not return any product without receiving approval and return instructions from BabyNG first.

Unauthorized returns may not qualify for a refund.

If a return is required as part of an approved claim, we will provide the appropriate return instructions.

Unless otherwise required by applicable law or caused by a verified fulfillment error, customers may be responsible for return shipping costs.

Order Cancellations

Cancellation requests are subject to approval and cannot be guaranteed once an order has entered processing, fulfillment, or shipping.

Approved Refunds

If your refund request is approved, we will notify you and process the applicable refund to your original payment method.

Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.

BabyNG reserves the right to approve or decline refund requests based on the circumstances of the claim and the terms of this policy, subject to applicable consumer protection laws.